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Privacy Policy — How We Collect and Use Your Information

We collect account details, payment data and device information when you open an account, deposit via Touch 'n Go, GrabPay, Boost or FPX, and play our live tables…

Account registration dataPayment and withdrawal recordsSession and device logs
Explore the Lobby Read FAQ
mgclub888 Privacy Policy — How We Collect and Use Your Information
CONTACT PATHS

Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your profile or ask us to delete your account, use the channels below. Live chat is fastest for simple requests; email works when you need to attach documents or describe a detailed concern.

Team online

Live Chat

Open the chat widget in the bottom right corner of any page and tell the agent you have a privacy question. They can pull your records, confirm what we store and start a deletion request if that is what you want. Chat runs every day from 10:00 to 02:00 Malaysia time.

Email Support

Send your request to [email protected] with your registered email address and account username. Describe what data you need, what correction you are asking for or whether you want your account deleted. We reply within 24 hours on business days and will walk you through any verification steps.

Account Settings

Log in and visit the Account Settings page to update your phone number, email or marketing preferences directly. Changes take effect immediately. For full data exports or deletion you still need to contact support because those requests require manual verification to protect your account from unauthorized changes.

HOW WE HANDLE DATA

Data Security, Cookies, Retention and Your Rights

Your password is hashed before storage so even our team cannot see it in plain text.

Encrypted Storage

Personal data lives on servers in secure data centers with access restricted to authorized staff.

Cookie Use

When you log in we set a session cookie that keeps you signed in as you move between the lobby…

Data Retention

Account profiles remain active as long as you use the service.

Access Requests

You can ask for a copy of the data we hold by emailing support with your registered email and account…

Correction Rights

If your name, phone number or email address changed you can update those fields in Account Settings or ask support…

Account Deletion

To close your account and delete non-essential data, contact support and confirm your identity.

Privacy Policy FAQs

We collect your full name, email address, phone number, date of birth and country of residence during registration. This information verifies your identity, ensures you meet age requirements and lets us contact you about account activity or withdrawal requests. All fields are mandatory to comply with local regulations where the service is available.

When you deposit via Touch 'n Go, GrabPay, Boost or FPX we record the transaction amount, timestamp and payment method but we do not store your bank account number or card details. Payment processors handle sensitive credentials and pass us only a transaction reference. All data transmissions use TLS encryption and our servers sit in secure data centers with restricted access.

Yes. Email [email protected] from your registered email address and ask for a data export. We will send you a PDF summary within five business days showing your profile information, recent deposits and withdrawals, game-round history and login records. Internal fraud-prevention notes are excluded to protect security processes.

Financial transaction records including deposits, withdrawals and bet settlements are retained for seven years to meet audit and regulatory requirements. Session logs and device information are kept for six months to help investigate disputes. Once those periods expire the data is deleted automatically unless you have an open dispute that requires us to preserve the records longer.

We use session cookies to keep you logged in as you navigate between the lobby, wallet and support pages. Preference cookies remember your language and layout choices. We do not deploy third-party advertising or tracking cookies. You can block cookies in your browser settings but some features like staying logged in will not work properly.

Log in and go to Account Settings where you can change your email, phone number and marketing preferences directly. Changes take effect immediately. If you need to update your name or date of birth contact support because those fields require manual verification to prevent fraud. Have a copy of your ID ready to confirm the change.

Yes. Contact support via live chat or email and request account closure. We will delete your profile, marketing preferences and session logs within 30 days. Transaction records must be kept for seven years to comply with financial regulations but they will no longer be linked to an active account once the closure is processed.

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